Enginears

Moving 100k contacts to Twilio with Loveholidays | Enginears Podcast

December 09, 2020 Enginears Season 1 Episode 23
Enginears
Moving 100k contacts to Twilio with Loveholidays | Enginears Podcast
Chapters
Enginears
Moving 100k contacts to Twilio with Loveholidays | Enginears Podcast
Dec 09, 2020 Season 1 Episode 23
Enginears

We’re exploring the journey of a travel meltdown in March and April of this year and how Loveholidays move their contact services to Twilio and re-invent the customer experience.

Plus a general overview of exploring the business a bit more.

"We're the biggest travel company you've never heard of!"

What did we discuss?
Two-sided marketplace. Similar team structure. Matrix organisation of "what" and "how" with OKRs to align. Teams self organise in process & tech, but migrating from 90% Java. Hosted & using a lot of GCP products.

Prefer to watch your podcasts? Check us out on YouTube: https://bit.ly/3dCMPRb 
You can also find us on Twitter at: http://bit.ly/36cTJYr 
 
Host: Elliot Kipling: https://bit.ly/3i1KIYM 
Editor: Kane Hunter: https://bit.ly/2Vij5kD 

Show Notes

We’re exploring the journey of a travel meltdown in March and April of this year and how Loveholidays move their contact services to Twilio and re-invent the customer experience.

Plus a general overview of exploring the business a bit more.

"We're the biggest travel company you've never heard of!"

What did we discuss?
Two-sided marketplace. Similar team structure. Matrix organisation of "what" and "how" with OKRs to align. Teams self organise in process & tech, but migrating from 90% Java. Hosted & using a lot of GCP products.

Prefer to watch your podcasts? Check us out on YouTube: https://bit.ly/3dCMPRb 
You can also find us on Twitter at: http://bit.ly/36cTJYr 
 
Host: Elliot Kipling: https://bit.ly/3i1KIYM 
Editor: Kane Hunter: https://bit.ly/2Vij5kD