We’re exploring the journey of a travel meltdown in March and April of this year and how Loveholidays move their contact services to Twilio and re-invent the customer experience.
Plus a general overview of exploring the business a bit more.
"We're the biggest travel company you've never heard of!"
What did we discuss?
Two-sided marketplace. Similar team structure. Matrix organisation of "what" and "how" with OKRs to align. Teams self organise in process & tech, but migrating from 90% Java. Hosted & using a lot of GCP products.
Prefer to watch your podcasts? Check us out on YouTube: https://bit.ly/3dCMPRb
You can also find us on Twitter at: http://bit.ly/36cTJYr
Host: Elliot Kipling: https://bit.ly/3i1KIYM
Editor: Kane Hunter: https://bit.ly/2Vij5kD